STORE POLICY
CUSTOMER CARE
At The Heartbound Collective, we believe every package we send is a little piece of our heart, so we want to make sure you feel the love long after it arrives.
If you ever have a question, concern, or just want to say hi, don’t hesitate to reach out. We’re a small but mighty team made up of passionate readers and dreamers, and we aim to respond within 1–2 business days.
Contact us:
📬 Or through our Contact Page
Order Issues:
Received the wrong item? Something arrived damaged? We’re so sorry! Please email us within 7 days of delivery with your order number and a photo of the issue—we’ll make it right.
Returns & Exchanges:
Due to the curated and limited nature of our mystery boxes and gift sets, all sales are final. However, if there’s a problem with your order, we’ll always do our best to find a solution.
Cancellations:
You may cancel an order within 12 hours of purchase. After that, we begin curating your box with love and cannot guarantee cancellations.
Lost or Stolen Packages:
Once your order leaves our hands, it’s in the care of the carrier. We are not responsible for lost or stolen packages, but we’ll do everything we can to help you file a claim or track it down.
PRIVACY & SAFETY
Your trust means everything to us. When you shop at The Heartbound Collective, you’re not just supporting a small, women-owned business—you’re joining a community built on care, respect, and intention.
We promise to:
🔒 Protect Your Info:
We only collect the information necessary to fulfill your order and give you the best experience possible. Your personal data is never sold, rented, or shared with third parties—ever.
💌 Respect Your Inbox:
You’ll only hear from us when it matters—like order updates, exclusive perks, and (occasionally) really cute surprise launches. No spam. Just love.
🛍️ Secure Checkout:
Our shop is powered by trusted platforms that use SSL encryption and top-tier security, so your payment info stays safe and sound.
Have questions about your privacy or data? Email us at theheartboundco@gmail.com, we’re happy to help!
CUSTOM ORDER INQUIRIES
Have a unique idea for a box—just for you or as a one-of-a-kind gift?
We love creating custom magic.
Use the Custom Inquiries form on our Contact Us page, and tell us what you’re dreaming of. Whether it’s a theme, a vibe, or a specific fandom—we’ll do our best to bring it to life.
No idea is too niche. If it means something to you, it means something to us. 💌
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Apple & Google Pay
Klarna (on select orders)